FAQ 常见问题
家长最常问的几件事。Quick answers for parents.
适合多大年龄？What ages is it for?
大约 5–12 岁，建议家长陪伴指导。About ages 5–12, with a parent guiding along.
孩子需要已经会中文吗？Does my child need prior Chinese?
不需要。课程从零基础起步，用描红与游戏帮助认字。No. Lessons start from scratch with tracing and games.
免费能学什么？付费是什么？Free vs paid?
免费课可直接学。年费会员 NZD $29 / 年，微信转账后由管理员确认开通（非官方即时支付），解锁全部付费课次。Free courses stay open. Membership is NZD $29 / year via WeChat transfer and admin grant—not instant card payment.
如何取消 / 续订？How do I cancel or renew?
会员为手动年费开通，不会自动扣款续订。到期后如需继续，按购买时说明再次转账开通即可。Membership is granted manually each year; there is no auto-renew charge. Renew the same way when your year ends.
学习进度保存在哪里？Where is progress stored?
登录账号后，进度以服务端为准保存在账户中。匿名试用只留在本机，不承诺跨设备同步。When signed in, progress is saved on your account (server-authoritative). Anonymous trial data stays on that device only—we do not promise cross-device sync.
挑战和普通描红有什么区别？Challenge vs normal tracing?
普通描红用于练习；只有完成 Challenge（挑战）才算掌握，并解锁 Quiz / Match 等练习。Normal tracing is practice; mastery—and unlocking Quiz / Match—requires finishing Challenge.